Redemption Problems

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Redemption Problems

Post by Nomack (Latency) on Sun Sep 07, 2014 10:19 pm

Hey,

Having trouble redeeming my 25 reward, also it says that my 50 is also redeemed?
Which isnt possible as i dont even have 50 friends Smile

Nomack
Lvl 125
Iphone 5
iOS 7.1.2
4G







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Re: Redemption Problems

Post by Ritchie980 on Mon Sep 08, 2014 1:11 am

Experiencing the same problem

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Re: Redemption Problems

Post by Nomack (Latency) on Wed Sep 10, 2014 11:49 pm

Nomack (Latency) wrote:Hey,

Having trouble redeeming my 25 reward, also it says that my 50 is also redeemed?
Which isnt possible as i dont even have 50 friends Smile

Nomack
Lvl 125
Iphone 5
iOS 7.1.2
4G



Anything on this Obspho?



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Re: Redemption Problems

Post by Assassino on Sat Sep 13, 2014 1:51 am

All 3 options are greyes out as 'Redeemed', what's happened here?

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Re: Redemption Problems

Post by Assassino on Sat Sep 13, 2014 1:51 am

Greyed* (apologies for my autocorrect)

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Re: Redemption Problems

Post by SynAck on Sat Sep 13, 2014 6:02 pm

I contacted support about this, and they say they are working on it. That was about a week ago, so I'm hopeful it will be resolved soon.

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Re: Redemption Problems

Post by Nomack (Latency) on Sun Sep 14, 2014 6:43 pm

SynAck wrote:I contacted support about this, and they say they are working on it. That was about a week ago, so I'm hopeful it will be resolved soon.

Same mine was 3 days ago hopefully soon Smile

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Re: Redemption Problems

Post by Wbmyers87 on Mon Sep 15, 2014 6:49 am

I logged a ticket and they said
That they were escalating the issue

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Re: Redemption Problems

Post by [GM]Obspho on Mon Sep 15, 2014 2:50 pm

This is currently a known issue. Basically, it's a bug that occurred when switching over to new rewards. While it should be corrected for all future players redeeming friends, you are likely to be affected by this if you already redeemed any tiers of Invite Codes in the past.

However, if you're affected by this, just send us a ticket at ACMemories@PlayNext.com. We should be able to start correcting this issue for players soon. Thanks for your patience! Smile

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Re: Redemption Problems

Post by [GM]Obspho on Tue Sep 16, 2014 8:40 pm

All right, this should have been corrected for all players that sent a ticket about this issue. If you sent a ticket but still have not received the correct gear, or if you experienced this issue but have not contacted us about it, get in touch with us at ACMemories@PlayNext.com and we'll take care of it for you!

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Re: Redemption Problems

Post by Assassino on Thu Sep 18, 2014 2:38 pm

I asked about it here, does that count?

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Re: Redemption Problems

Post by Bubb on Thu Sep 18, 2014 4:17 pm

Nope

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Re: Redemption Problems

Post by Sponsored content Today at 7:54 am


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